★ 24H online service
★ Provide technical solution to you
★ Within 8H feedback and solution to any complaint
1. Q: Short of quantity (the final products).
ALYN: Verify and reply it within 1-2 working days. After confirmed, we will solve it soon.
① If the product is small size or a few, we will deliver them by Express ASAP.
② If the quantity is big, we suggest to ship them together with next order.
B. Refund. If the customer insists to refund, we can do that.
2. Q: Short of components.
ALYN: Verify and reply it within 1-2 working days.
After confirmed, we will deliver the parts for you ASAP.
3. Q: Deliver the wrong goods.
ALYN: First, offer us the photos of goods, then verify it within 1-2 working days.
After confirmed, we will reply you in the same day.
A. If all goods are not available, we will compensate 100%.
B. If customer can help us to handle the problem, we will pay for the labor cost.
4. Q: Functional problem.
ALYN: If customers can find out the reason, please offer us the photo.
If can't, please send back the sample to us with our express account….We will verify it ASAP.
A. If the products are unavailable,we will compensate 100%.
B. If the customer can help us to handle it, we will pay for the labor cost.